Frequently Asked Questions
ABOUT WIG
100% Human Hair. We offer a wide range of high-quality human hair wigs, including full lace wigs, lace front wigs, and custom-made designs. Our wigs are made with premium human hair for a natural look and feel. Whether you’re looking for straight, curly, wavy, or textured styles, we have options to suit your preferences.
Choosing the perfect wig depends on your personal style, face shape, and daily routine. Consider the length, texture, and color that best complement your features. If you’re unsure, our expert team is here to help you find a wig that fits your needs.
Accurate head measurements are
essential for finding the right wig size. Use a flexible tape measure and
follow these steps:
● Circumference: Measure around your hairline, passing over your ears and back to the starting point.
● Front to Nape: Measure from your hairline at the forehead to the nape of your neck.
● Ear to Ear: Measure across the top of your head, from one ear to the other.
For additional details, consult our comprehensive size chart.
Proper maintenance ensures your wig stays in great condition. Wash it with sulfate-free shampoo and conditioner, gently detangle it with a wide-tooth comb, and let it air dry on a wig stand. Avoid excessive heat styling, and store your wig in a cool, dry place when not in use.
Yes, we offer customization options to help you achieve your desired look. From custom colors and cuts to unique cap constructions, our team can create a wig tailored to your needs. Contact us for more information.
To keep your wig in place, use adjustable straps, wig clips, or a wig grip band. For extra security, you can also apply wig adhesive or tape around the hairline. Our wigs are designed for a secure fit to ensure you feel confident all day.
Yes, our human hair wigs are heat-friendly and can be styled with flat irons, curling irons, or hot combs. To protect the hair, use a heat protectant spray and keep the tools at a low to medium temperature.
While it’s possible to sleep or swim in your wig, it’s recommended to remove it to prolong its lifespan. Sleeping in a wig can cause tangling, and chlorine or salt water may damage the hair. If you swim with your wig, rinse it with fresh water and condition it afterward.
SHIPPING & RETURNS
Standard shipping takes 21 to 28 business days, but expedited options are available at checkout for faster delivery. Shipping times may vary depending on your location.
We recommend inspecting your wig uponarrival. We maintain strict quality control standards to deliver premium virginhair. If you encounter any issues, we offer exchanges for unworn and unaltereditems within 14 business days. Exchange instructions are included in yourshipping confirmation email.
Exchange Policy Overview:
● Items must be unworn and unaltered.
● Exchanges must be requested within 14 business days.
● Exchanges are available for items of equal or lesser value.
● For any questions regarding this Policy, please reach out to us at inquiries@veloluxhair.com
CAN'T FIND WHAT ARE YOU LOOKING FOR?